Refund Policy
Last updated: 2026-09-28
Australian Consumer Law
Goods supplied to Australian consumers come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, the customer may be entitled to reject the goods and choose a refund or replacement. For a non-major failure, the supplier may first provide a repair or another lawful remedy within a reasonable time.
Change-of-mind return offer
Australian law does not create a general change-of-mind refund right. Separately, we offer a voluntary return request within 30 days after delivery for unused, complete goods in original condition and packaging with proof of purchase. The store pays freight for an eligible voluntary return and initiates the refund within 10 working days after receipt and assessment.
Faulty, damaged or incorrect goods
Contact support@harbourpantry.shop with the order details and available photographs. Conditions attached to the voluntary return offer do not restrict remedies for goods that fail a consumer guarantee.